Having questions? We are happy to serve you.
Ordering & Shipping
What currency you are listing on webstore?
All prices in US dollar.
How do I make payment?
Please follow the instruction after processing check-out. We make payment via Paypal, it is simple and more security. You can pay with Paypal account or debit/credit cards like Master Card, VISA, AE and Discover.
How much does it cost to ship to my home?
It depends on where you live and how many you ordered.
Hong Kong - FREE Shipping over $20.
International - $15-$60 depends on total weights of all items. A flat rate to order over 5kgs, the more you order, the lower cost it does. We ship the order via Hong Kong Post Airmail. You will get a tracking number to follow.
You will get the exact rate in the checkout payment (before you submit the order).
How long does it take to ship and arrive me?
It depends on when you placed the order. We will ship your order in 1-3 working days. Our warehouse is closed on weekend and HK public holidays.
Hong Kong: 1 - 3 days
International: 1 - 4 weeks
I am urgent to get my order, any express service?
Yes, we can ship in stock item in the same day. (Not for custom made item). You must execute the order before 1pm (GMT+8). We will deliver your order in express service but please note the cost may even higher than the product itself.
Hong Kong: We ship by SF Express or local courier service, you will receive your order on next day. The up charge starting from $10 depends on your quantity.
International: We ship by DHL or similar express service, you will receive your order in 2-5 days. The up charge starting from $40 depends on your quantity.
Do I need to pay the VAT, import fee and/or custom fee?
Where delivery address is outside the Hong Kong and China, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.
Warranty
Do your products have warranty?
Yes. Our products have 3 months to life time limited warranty from the date of purchase. If you ordered from our reseller, please ask for the invoice.
The order gets damaged during the shipping process, what can I do?
If you received a damaged order because the careless of shipping process, please take photos of the packaging and the damaged products. Fill in the Warranty form within 7 days after you receive the parcel. We will arrange replacement to you.
How do I claim the warranty?
In case manufacturing defect is found in our materials and workmanship, we will provide free repair or replacement. However, the warranty does not cover Improper use, vandalism, alteration or accidental damage or loss. Please fill-in the Warranty form to access your warranty.
If you are not sure your qualify, please send couple of photos to info@fordmasports.com and we will take a look.
Please keep your original purchase receipt in case we may ask you to present during return to repair.
How long does the claim warranty takes?
Please allow 3 to 10 days depends on your information provided.
My bag becomes soft touching and dirty, is it normal?
It is normal after day by day using. We used the durable materials to ensure the bag last a long as possible. Please understand the sun (UV) and rains will weaken the fabric.
I bought a brand new product on ebay or second hand market, do I get warranty?
No. If you get the product out of our resellers, the warranty does not covered. We suggest you return the product to where you purchase.
I received a products as a gift and I don't have an invoice, how do I get warranty?
We need authorized invoice to all warranty. However, please email us and explain your situation, we will do our best to help.
Can I repair my bag even it is over the warranty time?
We love our products and as you do. If your products have already passed the warranty time, we still provide repair service in reasonable cost. Please email us for quotation.
What is your return policy?
Buying from fordmasports.com is risk-free. You can return any products (except custom made order) ordered from Fordma website if you aren't completely satisfied within 30 days of receipt. The return item must be unused, unwashed, has the original packaging and just like what we delivered. Please note that you are responsible for all shipping costs unless the item is defective. Please contact us for details and instruction before sending it back.
Custom made order is individually doing for you, we cannot reuse or resell it and no return is accepted.
Products
Can I try the product before ordering it?
Yes. Welcome to our workshop or authorized resellers nearby you.
Can you explain how to use your product?
Yes. We made videos showing the features of our products. Please go to our media centre. If you can't find the product which you are interesting. Please email us.
Can I add my name on the bag?
Yes, you can add your name and/or graphic on a custom made bag. Please go to custom made program to learn how to work it out.
How to clean my bag?
Our bag is cleanable. Every bags have padded inside, please do NOT put into the washing machine. HAND WASH is a must. Cordura nylon fabric just simple spot cleaned or wiped down with water to remove the dirty. Other fabric just put the bag into a bucket of water, adding a little bit soft washing powder or dishwashing liquid to clean it. Do not shrink the bag which may damage the zipper or materials. Dry it by hanging under the shadow.
If I want to do a bag out of your custom made option, what can I do?
Designing a bag and produce small runs of custom order is expensive and take a long time process. In most cases, the price may out of your expectation. Please email us if you really want to do one.
General
I run a shop, how do I become a reseller?
If you want to carry our products, please email us contact@fordmasports.com.
Do you accept other design and order for business or organization?
Yes, we have experience working with large and small clients. We can do custom design, print and embroidery to your organization and events or corporate product. We worked with Nano Universe, Hong Kong Fixed Gear Organization, Fixed Style, Rookiez cycling, MaiArt and Courier service company like Fassenger St. Please email us your idea.
Where do I get the promo code?
Once you subscribe our newsletter and follow the update from our social media like Facebook, Twitter and Instagram. You may use either ONE promo code during the check-out.
How do I order for friends as a gift?
You can order our e-gift card (starting from $50) to let your friend choose what he/she like. The e-gift card will be sent to your identified email within 1 working day.
Terms and Conditions
We are: Fordma Sports
Company: Fordma Sports International Limited
(Business Registration in Hong Kong)
Address: Rm A, 13/F., Chevalier Industrial Building,
45 Beech Street, Tai Kok Tsui,
Kowloon, Hong Kong.
Contact us: contact@fordmasports.com
T: 00852 - 2787 4486
You are: A user of our website
Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website you agree to be bound by these Terms and Conditions.
1. Definitions
“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;
“Goods” is a reference to any goods which we may offer for sale from our Website from time to time;
“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;
“Service” or “Services” is a reference to any service which we may supply and which you may request via our Website;
“you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods or Services from the Website;
“we”, “us” and “our” are references to Fordma Sports International Limited of Rm A, 13/F., Chevalier Industrial Building, 45 Beech Street, Tai Kok Tsui, Kowloon, Hong Kong and “Website” is a reference to our Website www.furentanghk.com on which we offer our Goods or Services.
2. Ordering
2.1. Any contract for the supply of Goods or Services from this Website is between you and Fordma Sports International Limited. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment. `
2.2. Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.
2.3. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
2.4. When ordering from this Website you may be required to provide your payment details to PayPal. You must ensure that you keep these details secure and do not provide this information to a third party.
2.5. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
2.6. Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Goods are available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased. If the Goods are not available we will also let you know by email.
2.7. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods or Services available for sale on the Website and to discontinue any product line or service.
2.8. The contract for the Goods or Services will be accepted at the time of despatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.
3. Prices and Payment
3.1. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax but exclusive of delivery charges which will be added to your order.
3.2. The total price for Goods or Services ordered, including delivery charges, will be displayed on the Website when you place your order. Full payment must be made before Goods are despatched or Services provided.
3.3. You must pay for your order before it is delivered and you can do so by debit or credit card. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.
3.4 PayPal is our only trusted online payment. You will be linked to PayPal website (www.paypal.com) to complete payment by your paypal account or debit/credit card. Detail payment and secure information please refer to Paypal.
4. Delivery
4.1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.
4.2. Time is not of the essence for the delivery of any Goods or Services supplied under this Agreement.
4.3. All orders are delivered by a reputable courier. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late ordering. If the Goods are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
4.4. No refunds of the delivery charge are made for late deliveries.
4.5. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.
4.6. All risk in the Goods shall pass to you upon delivery.
4.7. If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.
4.8. You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.
4.9. Where delivery is outside the Hong Kong and China, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.
4.10. Please note that Goods may be subject to inspection by your local customs office where delivery is outside the Hong Kong and China.
5. Your Information
5.1. Where we have requested information from you to provide Goods or Services you agree to provide us with accurate and complete information.
5.2. You authorise us to use, store or otherwise process your personal information in order to provide the Goods or Services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods or Service to you. More information can be found in our Privacy Policy.
5.3. You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.
6. Cancellation and Returns
6.1 Cancellations:
6.1.1 You must notify us immediately if you decide to cancel your order preferably by email at info@fordmasports.com and quote your order number.
6.1.2 Goods: The time limit for notification of cancellation is 1 calendar day following receipt by you of the Goods. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.
6.1.3 Services: The time limit for notification of cancellation is 2 calendar days from the day you ordered and paid for the Services unless you have requested us to commence the Services before the expiry of this period in which case the cancellation period expires when we begin providing the Services to you.
6.1.4 Once we have heard from you that you wish to cancel your order within the stipulated time period we will refund or re-credit your debit or credit card with the full amount within 14 days which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
6.1.5 You must ensure that the Goods are returned to us at our address given above at your cost immediately by courier in good condition and unused.
6.1.6 If you cancel a contract on this basis and you do not return the Goods to us, we may recover the Goods and charge you for the costs we incur in doing so. Similarly, if you return the Goods at our expense, we may recover that expense from you.
6.2 Returns where Goods are faulty:
6.2.1 Please email info@fordmasports.com to inform us of your wish to return Goods quoting your order number. You must ensure that the Goods are returned to us at your cost immediately by courier in good condition and unused.
6.2.2 The cost of collecting or returning the Goods to us must be paid by you unless we agree that the Goods are faulty or damaged upon receipt by you. All refunds or re-credits will be undertaken within 14 days of notification of return.
6.2.3 We try to select and package the Goods as well as possible to ensure they arrive in good condition. However, if the Goods arrive damaged or not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Goods to us within 14 days of receipt.
6.3 We recommend that all returned or cancelled Goods are returned using a reputable courier such as Speed Post, SF Express and DHL.
6.4 Unless the Goods are faulty or damaged, we are unable to accept cancellations or returns on personalised/made to order or perishable Goods.
7. Linked Sites
There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the Goods or Services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the Services or Goods that they may provide to you.
8. Complaints
We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to info@fordmasports.com.
9. Limitation of Liability
9.1. Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
9.2. We disclaim any and all liability to you for the supply of the Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
9.3. We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
9.4. We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties.
9.5. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
9.6. We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
10. General
10.1. We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
10.2. We may alter or vary the Terms and Conditions at any time without notice to you.
10.3. Payment must be made at the time of ordering the Goods or Services from us. Failure to pay on time will result in the cancellation of your order.
10.4. The Terms and Conditions together with the Privacy Policy, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
10.5. If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
10.6. These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Hong Kong. The parties hereto submit to the exclusive jurisdiction of the courts of HKSAR.
10.7. No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
10.8. It is not intended that the undertakings and obligations of the parties set out in this Agreement shall be for the benefit of and capable of being enforced by any other person by virtue of the Contracts (Rights of Third Parties) Act 1999.
Private Policy
Your privacy is important to Fordma Sports International Limited. So we has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. These privacy policies (the "Privacy Policy") are intended to describe for you how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using our website or services or transacting business with us. By using our website, you are accepting the practices described in this Privacy Policy. If you have any questions about our privacy practices, please refer to the end of this Privacy Policy for information on how to contact us.
What information do we collect?
We collect information from you when you place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
Paypal is used for all online orders. Your Paypal account and credit card information is ONLY asked by Paypal during check-out. We DO NOT ask your Paypal account, credit card and/or banking information from you. Please visit http://www.paypal.com for more details.
Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To delivery your goods
(your name, mailing address and contact number will be passed to courier for deliver your order)
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies.We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.We therefore will not distribute your personal information to outside parties without your consent.
Children Online Privacy Protection Act Compliance
Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.fordmasports.com
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on Jan-2013
www.fordmasports.com